Multilingual Add-on

The Multilingual Add-On in Social Pinpoint enables you to deliver your site's content in multiple languages, helping you engage more inclusively with diverse community members.

This feature uses fast and reliable machine translation technology to automatically translate your content into the languages most commonly used in your community or by specific audience segments you're targeting.

Key features:

• Automatic Translation: Content is automatically translated using industry-leading machine translation services (such as Google, Microsoft and Amazon), providing a quick and scalable way to support multilingual engagement.
• Support for Multiple Languages: You can have up to 15 languages available for your site, ensuring the most relevant options are available to your audience.
• Phrase Management: If any translated phrases need to be reviewed or updated, you can submit a request to our Support Team. We'll review and make adjustments directly within the system on your behalf.
• Translation Usage Insights: View the top translated languages in your site’s Overview Report, helping you better understand your audience and plan for more inclusive communication.

⚙️Setup

Upon purchasing the add-on, we'll be setting it up on your Social Pinpoint site. During this process, we'll ask you to decide which languages you want installed; you must pick the languages that are available from the languages list (see bottom of this article).

We can enable the translation for your home page and site sub-pages. The translation functionality will need to be manually enabled by a site admin from the Project's Settings.

To enable a Project's translation:

• Visit the project
• Click on 'Settings'

• Scroll down to 'Project Translation' then tick the box for 'Enable Translation'

Once successfully enabled, the content of your Social Pinpoint site will be automatically translated into your nominated languages. You will see a language picker active on your site that allows users to switch the page's language.

If this does not work as expected, please log a support ticket for assistance.

🎯Key Actions

Manage Translations

Translations are automatically generated for your selected site languages using machine translation. If you would like to update specific phrases, you can submit a request to our Support team. Each phrase is treated as a unique content unit - if the same phrase appears in multiple locations across your site, any updates will apply to all instances for consistency.

URL to Direct Language Selection

This feature allows you to copy and share a URL that will take a user directly to a page that is translated in a certain language.

To copy the URL for a language, navigate to the project page, click on the language selection dropdown and right click on the language you want to copy the direct link from and select the option "Copy link address". This will copy the URL that you can paste anywhere.

You can also manually create the URL, following the instructions below.

To do this you will need to manually add a 'parameter' at the end of a project URL:

• {projectURL}?ljs=##
• https://demo.au.socialpinpoint.com/crownplaza?ljs=es

Where:

• {projectURL} - is the actual link to your project
• ?ljs= - Language URL
• ## - language code

You can find the language codes in the Languages list tab in this article.