Engagement Tools
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      Gather

      The Gather tool enables community users to respond to your call-to-action with text, images, videos, and longform comments. Custom categories allow for easy filtering and sorting of responses. Visitors can also comment on and 'like' submissions, fostering interaction and idea sharing.

      The tool is versatile, perfect for everything from competitions to collecting qualitative data on user experiences and future ideas. It supports user-generated content and ideation processes.

      Users can post stories, images (.png, .jpg, .jpeg, .gif) or videos via YouTube/Vimeo links. Images are resized to 20 MB if needed, and .gif files won’t be animated.

      The back end offers customization options: add titles, edit submission buttons, manage comments, voting, and media types, and control categories and feature labels. Notifications can be sent to both users and team members, and moderation settings can be set to pre- or post-moderation. Moderators can refer submissions for review if needed.

      Follow Along: Build your own Gather with this video tutorial.

       

      Written Instructions

      Settings⚙️

      Basic

      • Activity Status - Toggle's whether or not the tool accepts contributions on (active) or off (inactive)
      • Activity Title - Sets the title for identifying the activity in the Dashboard's Reporting area. It can also serve as a user prompt or question.
      • Display Title - Shows the title to site visitors. Note that the title will appear in confirmation emails to contributors, even if this option is not selected.
      • Activity Description - Provides details or can serve as internal notes (if not displayed). Check the 'Display description' box to make it visible to visitors.
      • Activity Dates - this field allows you to input the closing date of the activity. This is currently only used for reporting purposes and does not automatically open/close the activity.

      Activity

      • Media Attachments - This function allows participants to upload supporting media to their posts.
        • Media Options - allows you to select permitted media attachments: Images, Videos, or Images & Videos.
      • Categories - This allows participants to select from a list of categories to classify their contribution. It also allows visitors to sort contributions by category, which is reflected in reporting and will enable you to sort contributions by category in your evaluation.
        • Under the Activity tab, toggle the Categories function to On.
        • In the Category Name field, type a category name.
        • Select Add.
        • Repeat as required, then when complete, select the blue Save button.

      • Participant Voting - determines whether participants can vote on contributions from other participants. Participants do not need to be registered to vote.
      • Participant Comments - allows participants to comment on other participants’ contributions.

      Display

      • Voting Display - toggles the display of voting on or off. This is independent of whether voting is enabled, allowing you to collect votes without displaying them.
      • Filters - allows visitors to sort public contributions using a variety of defined filter types.
        When this function is on, you can choose Popular (posts ranked by upvotes), Contentious (posts ranked by downvotes), Rising (posts receiving votes by time), or Featured (posts you have selected to feature).
      • Sorting - allows visitors to sort public contributions using various defined options. By default, users can sort the tool by Newest or Oldest.
      • Display Highlighted Only - determines whether the featured stories are displayed only. Suitable for a multi-stage consultation.
      • Highlighted Labels - allows custom labels to be used to mark selected submissions. For instance, if you use Gather for a competition, you could mark contributions as ‘judges’ commendation’, or ‘runner up.’
        • Under the Display tab, navigate to Featured Labels.
        • Select New Label. The Featured Labels editor screen will appear.
        • Under Label, add a title for your label.
        • Select the Color drop-down box to choose a color for your label. By default, it is set to transparent (no color).
        • Once complete, select the blue Save button.
        • To apply a feature label to a submission, select the star icon on the bottom right of the submission card.
        • Select a label from the list presented.
      • Button Text - allows custom button text to be used on the form submission button.
        • Under the Display tab, navigate to the Button Text field.
        • Toggle the feature to On.
        • You will be presented with a text field with the default text ‘Post your story’.
        • Replace this text with your custom submission button (maximum 15 characters).
      • Display Submission Counter - determines whether the total number of submissions is displayed.
        • Under the Display tab, navigate to the Display Submission Counter field.
        • Toggle the feature to On.
        • You will see a text field with the default ‘{TOTAL} contributions so far’.
        • When editing this text, use {TOTAL} as a placeholder for the actual number. The actual number will automatically replace the {TOTAL} field on the tool.

      Advanced

      • Registration Required - sets whether a participant must be a registered member to make a contribution or may also be an unregistered visitor.
      • Moderation Method - allows the moderation method to be changed between post-moderation (default) and pre-moderation. Adjusting the moderation method will override the moderation method settings set at the sitewide level.
      • Self-Moderation - By enabling self-moderation, your team will become solely responsible for moderating any public contributions. Social Pinpoint moderators will no longer be notified or able to view the contributions associated with this activity.
      • Privacy Consent - Displays the privacy consent checkbox on this feedback tool. The privacy consent checkbox will be appended to the bottom of the submission.
      • Activate Anti Spam - enables our Anti-Spam protection to prevent bots from submitting contributions. Enabling this option will require users to answer a reCAPTCHA before submitting their contribution.

      Notifications

      • Contribution Notifications - enables notification emails to be sent to the nominated users when a contribution is made.
      • User confirmation email - enables an email to be sent to the participant confirming their contribution.
      • Referral Notifications - sends an email notification to nominated users when a contribution is referred to by the System Moderator.