![](https://knowledge.socialpinpoint.com/hubfs/Category-1.png)
Tools
Any issues related to the 9 tools available in the Social Pinpoint
![](https://knowledge.socialpinpoint.com/hubfs/Paper-1.png)
Reports
Any issues related to generating and interpreting reports in the Social Pinpoint.
![](https://knowledge.socialpinpoint.com/hubfs/3%20User-1.png)
User Interface
Any issues relating to navigation, customization, views, and accessing different features in the Social Pinpoint
![](https://knowledge.socialpinpoint.com/hubfs/Setting-1.png)
Configuration Settings
Any issues related to the site settings, user management, templates and configuring permissions in the Social Pinpoint.
![](https://knowledge.socialpinpoint.com/hubfs/Info%20Circle-1.png)